Service Center Agent (m/f/x)
a&o Hostels
- Priština
- Stalan
- Puno radno vreme
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.To support our Service Center Team we are looking for you -a Service Center Agent (m/f/x).We are also looking forward to receiving applications for Call Center Agent, Account Manager, Customer Service Agent, Customer Adviser, Telephone Operator and people who love customer contact/support and night shifts.YOUR JOB
- The Service Centre and Reservations departments are your areas of activity
- You will deal exclusively with inbound activities
- You process and coordinate reservation enquiries
- You advise and support our guests via telephone, email, WhatsApp and LiveChat
- You also handle our guests' requests in cross-team collaboration
- You support our reception staff with questions about reservations
- Our service centre is staffed 24/7 - so you will also have to work at night sometimes
- You enjoy dealing with our customers
- You have a warm demeanour as well as polite and customer-oriented manners
- You have an entrepreneurial mindset, work independently, responsibly and reliably
- You have a good grasp of things, are stress-resistant and enjoy working in a team
- You consider 24/7 shift work to be a welcome change
- You have a good command of written and spoken German and English (B2)
- Knowledge of one of the following languages as a third language would be an advantage, but is not a requirement: Dutch, Czech, Danish, Polish, Italian, Hungarian or Albanian
- Call centre or service centre experience is "nice to have" - but not a must. We train new team members with the tools they need for the job, including career changers.
- Staff members stay for 0,50 Euro in all a&o hostels
- We provide drinks and fruit every day
- Attractive corporate benefits such as discounted leisure activities and events
- subsidised language courses
- Private, by a&o covered GOLD-package health insurance
- Private, by a&o covered Pension Fonds insurance
- 100% coverage of your public transport costs (job ticket)
- Mental Health: We offer you free mental health coaching from an independent partner who will support you with professional, private and health-related challenges.
- Support for your further education in the form of various trainings
- Seniority bonuses in the form of cash bonuses and additional vacation days
- Room for the implementation of own ideas
- Short decision-making processes and open communication
Head of Service Center