Application Support Analyst
Bottomline Technologies
- Priština
- Stalan
- Puno radno vreme
- Follow-up, resolve or escalate of cases using ITIL procedures
- Track, describe and update the cases in our ITSM management system
- Communicate clearly with the different internal, third party and client teams
- Manage multiple cases in parallel
- Analyse, understand, and reproduce situations existing within our products
- Define and request configuration and code solutions
- Deliver high quality technical directives
- University Degree in IT or equivalent such as Engineering school and between 1 to 2 years' experience in a similar role.
- Experience with Linux machine operating systems
- Proficiency with SQL queries & commands required
- A working understanding of ITIL processes. ITIL 4 foundation certification would be a plus.
- Experience with Knowledge base management using KCS methodology is a plus
- Working experience with K8S and Docker is advantageous
- Knowledge of Fintech environment would be an advantage
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritise and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment
- To be rigorous, methodical, and organised
- Sense of responsibility appropriate to the banking industry
- Exceptional oral and written communication skills
- Highly self-motivated and directed.
- Multi-tasking abilities
- fluent in English (German would be advantageous)