Customer Experience Representative - German language

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Beograd
Stalan
Puno radno vreme

Pre 1 mesec
Konkurišite lako

Warm, polite, outgoing? Good German speaking and writing skills? Raise your hand if that is YOU! We are looking for people who are hungry to learn new things and want to support our clients, but most importantly, want to provide world-class customer service!The purpose of the Customer Experience Representative is to understand the needs of our customers and provide quality support. While assisting our customers and making sure everything runs smoothly, your main duties will be:

Conducting oral and written communication with customers, obligatorily adhering to pre-defined rules and procedures with the client
Informing and advising customers on service characteristics, as well as answering customer questions
Finding solutions and providing information to the customer so they can self-handle the case
Regular monitoring of the client's case status
Providing feedback to the customer
Monitoring of the SLA
Providing timely and quality reporting to the Client Relation Manager on the activities and work processes
Providing support for continuous improvement of the process

What we expect from you:

High school diploma or higher
Excellent knowledge of the German language, good speaking and writing skills and good knowledge of the English language
Basic computer literacy
Excellent communication and problem-solving skills
Good organizational skills
Accuracy in data entry
The ability to properly business communication with colleagues

What you will get from us:

Remote working model
Paid training
Work in a large, international team
Private health insurance
Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries, private health insurance...)

There is no need for previous experience, as long as you are ready to learn and have fun during that process!If you want to give yourself a try in the new role, apply with your CV and join us!Only shortlisted candidates will be contacted. Good luck!

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