Cloud Expert Engineer with Italian
Acronis
- Stari Grad, Beograd
- Stalan
- Puno radno vreme
- Work on resolving various technical incidents for the Company's customers involving various software, networking and hardware environments via email, phone and chat.
- Build and maintain strong relationships with customers able to thrive in the ever-changing work environment.
- Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc), while maintain deep knowledge of Company operations to support client requests effectively.
- Interact with various departments to analyze and resolve problems;
- Provide technical advice and mentoring to junior staff members and review technical results, evaluations and analyses.
- Develop documentation regarding installation, upgrades, support, and compatibility issues.
- Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system
- Fluent Italian and English (both oral and written, Upper Intermediate as a minimum)
- Advanced technical knowledge in areas such as: Windows Server; Network troubleshooting (Wireshark, tcpdump, iperf); deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers
- Working knowledge of Linux/UNIX (application and configuration management; RHCSA as a baseline; CLI power user)
- Experience with Virtualization (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters)
- Proficiency in Business applications (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)
- Passion for troubleshooting
- Strong internal customer focus with desire to learn all aspects of the business
- High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
- Outstanding organizational, problem solving, and multi-tasking skills
- Team-player and positive attitude, eager to do more and help out
- Self-motivated, proactive, and able to work with minimal supervision