Executive Assistant
Marriott
- Beograd
- Stalan
- Puno radno vreme
Job Category Administrative
Location The St. Regis Belgrade, Nikolaja Kravcova 1a, Belgrade, Serbia, Serbia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-ManagementJOB SUMMARYSupports the General Manager and their team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.CANDIDATE PROFILEEducation and Experience
- High school diploma or GED; 2 years experience in the administrative assistance, clerical services, or related professional area.
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major;
- Assists the General Manager in preparation of various reports and presentations.
- Assists with the design and preparation of statistical reports as needed.
- Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.
- Makes new files, maintains existing files.
- Maintains giveaway/donation files and assists in making reservations.
- Provides administrative support to manager/s and department.
- Keeps track and updates the calendar meetings and events and organizes travel arrangements and business trips.
- Composes, produces and signs correspondence on routine matters.
- Produces and distributes correspondence as required.
- Answers department phones.
- Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.
- Sorts and distributes mail.
- Providing services that are above and beyond for customer satisfaction and retention.
- Managing day-to-day operations, ensuring the quality, standards and meets the expectations of the customers on a daily basis.
- Attends meetings and communicates with executive and peers as an effort to improve quality of service.
- Ensures VIP amenity requests from GM/DOPS are handled in timely manner.
- Signs for managers and release, with specific permission.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Attends meetings to plan, organize, prioritize, coordinate and manage activities.
- Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
- Informs and/or updates the executives and peers on relevant information in a timely manner.
- Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
- Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
- Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
- Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen - Understands and utilizes business information to manage everyday operations.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
o Computer Software - The ability to use Microsoft programs (Microsoft Excel, Word, Access, PowerPoint, and Outlook) and HRIS systems (if applicable SAP, Oracle, and PeopleSoft) proficiently.
o General Administration - The ability to take and transcribe dictation and the skill to accurately type using a standard keyboard.
o Maintain Files and Records - Knowledge of policies and procedures used to file and maintain up-to-date and accurate electronic or paper records. This includes the ability to ensure security of valuable or confidential documents including backups of electronic information, inspection certifications, contracts, licenses and permits from government agencies, and certificates of insurance.
o Office Equipment and Operation - The ability to operate basic office equipment such as copy machines, shredders, adding machines, fax machines, and multi-line telephones.
o Maintain Inventory and Supplies - Knowledge of inventory and purchasing policies, procedures, and best practices. This includes the ability to track and maintain inventory, order and track receivables and payments, set up and maintain inventory systems or logs, and ensure security of valuable supplies.Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.