Customer Service Agent - 1st line
Hyperoptic
- Beograd
- Stalan
- Puno radno vreme
- Offering first line assistance to customers with technical, billing and admin related queries
- Providing quick and outstanding customer support through all communication channels (mostly over the phone)
- Maintaining clear, accurate customer records, update database records upon request
- Work effectively with team leads and senior agents in timely flagging & resolving all outstanding issues in order to prevent complaints and provide exceptional customer experience
- Strong work ethic with an ownership mindset and a positive “can-do” attitude
- Team player who is patient and works well under stress
- Excellent oral and written English skills as well as impeccable communication skills (able to maintain professional and effective yet friendly communication with customers)
- Multitasking and flexibility as well as problem-solving and solution-focused mindset
- We work smarter, together
- We stay focused
- We strive for excellence
- Competitive salary
- 25 days' paid holiday increasing each year, to a max of 35
- Extra days off for your birthday, move house and volunteer
- Partnership with SOS Childrens Village
- Private medical insurance
- Travel discounts
- Fit Pass discount
- Technology discount
- Team sports activities
- Massages in the office
- Sweet Tuesdays